Welcome to The Barky Box!


The Barky Box Website is owned and operated by The Barky Company Limited. The following terms and conditions govern your access to use the Website and all Products provided by The Barky Box via the Website.


By accessing, browsing or using any part of this Website, registering to be a Member, purchasing our Product you acknowledge that you have read, understood and agreed to be bound by these Terms. If you do not agree to these Terms, you should not use or access this Website.


Please read the Terms carefully each time you use the Website as they may have changed since your last visit. The Barky Company reserves the right to change these Terms at any time. You are encouraged to review these Terms each time you use the Website because your use of the website after any changes are made to these Terms will constitute your acceptance of the changes.

By continuing to use the Website, you agree to be bound by the amended Terms. By agreeing to these Terms it also constitutes your agreement to the Website Privacy Policy, which is incorporated herein.





You may use the Site only for your own non-commercial personal use and in compliance with these Terms. You may not otherwise copy, modify, or distribute the contents of this Site without the express written permission of The Barky Company. You may not modify, publish, transmit, participate in the transfer or sell, create derivative works from, or in any way exploit, any of the content, in whole or in part, found on the Site.





In order to access certain services on the Site, you will be required to provide specific information. Any access codes or passwords provided should be safeguarded at all times. You are responsible for the security of your access codes and passwords and will be solely liable for any use or unauthorised use under such access codes or passwords. To understand how The Barky Company uses information collected from you, please read our Privacy Policy. You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. The Barky Company needs this information to provide you with Goods/Products & Services.





Users of our website declare to be adults and fully capable when placing orders.

The Site is available to registered users who are 18 years and older and who have not been suspended or removed by The barky Company for any reason.

We reserve the right to revoke your membership for any reason at any time without notice, including as a result of a violation of these Terms or the Privacy Policy or is harmful to our business interests or for an inactive account.

 Where we revoke your membership, this will not affect current orders which we have acknowledged unless we revoke as a result of your breach of these Terms or the Privacy Policy or any other guidelines or rules, in which case we may terminate all existing orders and will not be obliged to make any refund. In event that we revoke your subscription membership, you will reimburse any subscription fees on a pro rata basis. Membership is void where prohibited by law.




This service provides customers with a box containing products for their pet each month in order allow customer allowing them to test new products that they may not have necessarily tried before.

The planned agreement as stated in these terms & conditions includes sending a box per calendar month, so a box for the month of January, a box for February, etc.

The Barky Company reserves the right to suspend the box being sent for a month. In this case, the customer will not be charged for the amount of the box.


By subscribing to The Barky Box you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you or us, on the subscription terms set out in the application form you have completed. You can cancel your subscription at any time. You will not be charged for any cancellation.

You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.


When ordering, the customer will be required to complete a questionnaire. The customer shall ensure accuracy and compliance of information to The Barky Company. The Barky Company cannot be held responsible for the consequences of any data entry errors. The contract between the customer and The Barky Company is not active until the customer receives an email stating the confirmation of payment from The Barky Company.


Your Subscription


The subscription to the monthly box can be done in two ways:


*The subscription plans which require upfront payment for 3 months, 6 months or 12 months.

*The no-commitment subscription, with single purchase.


1) The subscription plans which require upfront payment for 3 months, 6 months or 12 months:


By subscribing to this offer, the customer is subscribing to the monthly box delivery service for a period of 3 months, 6 months, 12 months, from the date of the first box received.

For monthly subscriptions, the first payment is charged upon your purchase. Afterwards, your will be charged on your card on the 3rd of each month starting from the month following your purchase.


2) The no-commitment subscription with single purchase


When you purchase a single order, you will be billed immediately upon sign up including any delivering charges (if any).


As a Member of The Barky box or signing up to our newsletter service, you also agreed to receive e-mail promoting any special offer(s) include third party offer(s). We may from time to time send you our newsletter. If you wish not to receive special promotions or our newsletter from us, simply e-mail us at Hello@thebarkycompany.com




The customer is unable to terminate their contract for their 3 month, 6 month, or 12 month subscription, except for the following reason:

Absence from the covered territory for a duration superior than 6 months, for example if the customer is due to be absent or move away from the covered territory i.e. Leaving the UK for an extended period of time, or moving outside Europe. The customer must inform The Barky Company of their decision to unsubscribe by sending an email to



For multiple month subscriptions (3 month, 6 month and yearly subscriptions) your subscription will automatically renew after your then-current term expires. You may choose to opt out of auto renewal at any time; you can do so by sending an email at hello@thebarkybox.com .




If you receive your box and it doesn’t meet your expectations, you have 7 days to contact us at hello@thebarkycompany.com to return the box, assuming the cost of the shipping.

To cancel an order in this way, you must inform The Barky Company by email, giving us your name, address and order reference. You must also return the Products to The Barky Company within 14 days of notifying us of the cancellation, in the same condition in which you receive them (except to the extent reasonably necessary for you to examine them), and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, The Barky Company may have a right to claim the cost of any deterioration from you.




 If you cancel an order within the seven-day cooling-off period (see above), The Barky Company will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. The Barky Company will refund the price of the product in full, including the cost of delivery. However, you will be responsible for the cost of returning the item to The Barky Company. The Barky Company will usually refund any money received from you using the same method originally used by you to pay for your purchase.




The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. Product prices include VAT.

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Payment for all Products and Services must be by credit or debit card. We accept payment with Visa and MasterCard.


When you purchase any of our plans, you will be billed for you first box immediately upon signup including any delivering charges (if any).


All information that you provided to register with The Barky Box including your credit card detail is subject to our Privacy Policy. The price of the Products must be paid in full, by credit card or debit card, before delivery. Additional bank charges may apply to certain transactions or method of payments. The Title to the Products shall pass to you on payment in full for the ordered Product. The name that will appear on your statement will be The Barky Company Limited.




Unless otherwise indicated at the time of your purchase, shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates. For loss/damage claims, you must notify The Barky Box within 30 days of the date of your purchase if you believe all or part of your order is missing or damaged.

Replacement of Products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.




We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.




The Barky Company is not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods/Products.


Nothing in these Terms is intended for the benefit of any third parties and the provisions of the Contracts (Right of Third Parties) Act 1999 are expressly excluded.

The Barky Box's liability under this contract is limited to the maximum extent permitted by law, to the value of the Goods/Products and/or services you have purchased.

Notwithstanding this, nothing in these Terms will affect any liability we may have for: (a) death or personal injury arising from our negligence or our liability; (b) fraudulent misrepresentation; © for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or (d) any other liability that cannot by law be excluded or limited.




Unless otherwise noted, all the Content contained on this Website, including but not limited to all the text, videos, music, graphics, photographs, trademarks, logos, icons, buttons, images, software and other elements available on the Website, are the property of The Barky Company Limited.


Permission is granted, subject to any expressly stated restrictions or limitations relating to specific material, to download or print portions of the material from the different areas of the Website solely for your own non-commercial use, or to purchase our Products.


The Barky Company and The Barky Box logo are registered trademarks. All other trademarks are property of their respective owners. All of our Website’s content is Copyright 2016 The Barky Company Limited. All rights reserved. Except as expressly set forth in these Terms, no licence is granted to you and no rights are conveyed by virtue of accessing or using the Website. The Barky Company reserves all rights not granted under these Terms.





This Website may contain links to third party Websites that are provided to you as a convenience. Any outside Website accessed from our Website is independent from The Barky Box, and we have no control over the content of such Websites. We are not responsible for the content of any linked Website or for any loss or damage incurred in connection with your use such links or dealings with the operators of such third party Websites.




If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

A waiver by us of any default will not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing electronically.





If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.




The operation of our site and Contracts for the purchase of Goods through our site are governed by English law.

Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.





Should you have any questions regarding these Terms you may contact us at hello@thebarkycompany.com




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